Stream your favorite shows and movies anytime, anywhere! Nov 28, 2021 · Fortunately, once we realize the cable box may be the problem, the steps to test the cable box are simple. Open the app that has the content you want to cast. Thanks for confirming this for us! What I would like to do from here is schedule a technician visit to troubleshoot onsite so we can get the newer equipment working. Things you can try yourself, make sure all the cables are tight and in good repair and remove any unnecessary splitters to add to signal strength. Wait for the Voice Remote light to change from red to green. It is usually a small reset button near the power cable, the power button, or on the back of the box. Press OK again to select Restart, it might take a few seconds for the Xfinity Troubleshoot your Xfinity On Demand issue from a list of common error codes. You can name your Pods in any order. To begin with, verify that both the television and the cable box are receiving power. Note: You can also begin the activation of a Flex Set the TV input to the input connected to the Xfinity TV Box. How do I handle this? Jul 8, 2021 · My X1 box says 1pst and turns itself off. One TV in the garage not connected to this DVR works just fine. Wait for at least 30-45 seconds before plugging the cable box back in. Once you're signed in, select the Account tab from the bottom right of the Xfinity app. I have to unplug it every morning then wait a half hour for it to come back. Select "Send Name to TV". unplug each end of the HDMI cable one at a time. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Going to the remote settings/device settings/Power Preferences/ “Restart” also got stuck on Boot like in the morning. Navigate to highlight General, and press the OK button. - Click the "Direct Message" icon (upper right corner of this page) - Click the "New message" (pencil and paper) icon. Wi-Fi not working cable box says cast , any suggestions ? We have made changes to keep employees safe so response and call times may be longer than usual. Note: New X1 TV Box installations will default to Power Saver "On. When Cast. Since the new box two days ago I also have to go through the complete setup, usually twice because the first time it says my remote is not working. Get speeds up to 50 Mbps for only $9. Restart using the Power button. Xfinity Internet: For the latest updates, use the Xfinity Assistant from your computer or the Xfinity app from your mobile device. If you have questions about your services, we're here to answer them. Set recordings, play back shows and delete or manage recordings from all your X1 devices. The only thing that gets the signal back is unplugging and replugging the flex box. The billing date at the top of the bill refers to the date your bill was printed. The LED will blink green twice to indicate that the remote was reset. Jan 30, 2020 · A few weeks ago I got a new X1 box installed, lately I’ve noticed that sometimes when displaying solid colors they flicker. How to find and resolve an error code. Bienvenue” loop. From the Xfinity X1 Help menu, you can now trigger System Refresh — a multi-check, self-help tool that can fix common account and TV Box issues. If you aren’t prompted, proceed to Step 3. Need to re-pair remote to TV Box after reset. Internet Essentials has connected over 10 million low-income households for over 10 years to fast, reliable internet. " The other two both say "Connected. Note: Only RNG150 and XG1 TV Boxes have LED displays. 4 years ago. • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. To do this, log into the Xfinity account and select Devices. You can troubleshoot connectivity issues using the Xfinity app. Send the full message to our shared support handle “Xfinity Support”. You can troubleshoot specific service problems for the following services: Xfinity TV: Unplug the TV Box from the electrical outlet or the back of the TV Box for 15 seconds. Click the “notepad and pen” button. Restarting The Cable Box Through The Help Menu. Make sure all the connectors are in as tightly as possible. "One Moment Please, Available Shortly, Ref code S0a00" and similar messages are generated by the cable box when the signal for the channel you are trying to watch is too weak or has too much noise. " Tap Send Name to TV to ensure the TV Box is active on your account, then tap Continue. Everything works until I switch from either the Fire TV stick or Chromecast back to the Xfinity cable box. The cable box will have a red light indicating it is getting power. Press and hold the reset button for 10-15 seconds. What happens is that all control of the cable box is lost (no channel change Jan 28, 2020 · Learn about removing TV and audio control from your remote. The fix is to swap out the box. If you’re activating WiFi Boost Pods, select Activate WiFi Boost Pods under the Devices section. Confirm that the TV is set to the proper input. After logging into my account, I tried to go through the remote reset. Feb 15, 2022 · Official Employee. I exchanged it but am still having the same issue. Connect your device to the same Wi-Fi network as your Android TV. Jun 2, 2022 · Hi there @sgrantmeister!Thank you for reaching out to Xfinity on Forums! I understand the importance of having the DVR function work the proper way. If the xfinity box still says boot after following these steps, try restarting the gateway. Dec 22, 2021 · I look forward to working with you soon! - Click "Sign In" if necessary. 1: Billing Date. You can learn more about Xumo by visiting xfinity Oct 12, 2023 · Here's the detailed steps to direct message us: Click "Sign In" if necessary. 2: Service From. 6. 2 years ago. We're here to help. Xfinity For full functionality of this site it is necessary to enable JavaScript. The remote works but its like the box is not receiving the signal. Oct 1, 2021 · Here are the detailed steps to direct message us: • Click "Sign In" if necessary. Let’s get started! Wi-Fi Connection Issues. Turn the hub/router back on and wait until connected to the internet. One common connectivity issue that Xfinity X1 Box users may encounter is Wi-Fi connection problems. Two other TVs connected on the same cable as this DVR do not work. Turn the box back on. If an X1 TV Box doesn't support an app, you'll be told how to order an updated one when you open the OTT app on X1. Aug 11, 2021 · 3 years ago. My tv is a Visio E322AR. 788 Messages. Click the "New message" (pencil and paper) icon. Dec 17, 2020 · Xfinity Set Top Box - XG1v4 (VOR 16:9 1080p 60 HD (Best Available) TV - 65" Class JU6700 Curved 4K UHD Smart TV (Going through Xbox One X which handles 4K. SD video: S-Video cable (uncommon) plus L&R audio cables. If our system detects a problem we can’t fix online and a visit is required, you have the option to schedule a technician visit. A welcome screen will display and the box will restart. Tap Troubleshoot TV issues. 6K Messages. See if you're able to view other HD channels. You will be presented with two options: System Refresh: The System Refresh fixes most common issues by restarting all of the boxes inside your home. Site says You'll need a new TV Box. Both HDMI cables are High Speed 4K Compatible. Jan 16, 2022 · CCMichelle. 2. May 30, 2021 · This TV Box will go to sleep in 5 minutes. Feb 14, 2020 · The only thing that works is - unplug the HDMI cable, reboot the box, wait for 5 mins and then plug the HDMI cable back in. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it Learn how to use the Xfinity Home app to troubleshoot your Xfinity Camera or Video Doorbell when it is offline or can't connect to WiFi. Powered on and off many more times with no change? May 7, 2020 · Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Hello, @ user_8266d8 Thank you so much for posting your question here on our Xfinity Community Forums page. Reboot by Pulling the Power Cable. The problem is intermittent and there seems to be no pattern. Once your TV Box is powered down, turn it back on by pressing any button on your remote control. If there is no picture or no sound on HD channels. WiFi Boost Pod minimum firmware: 3. Wait 10 seconds. Learn how to cast select app’s content from your mobile phone to your Xfinity X1 TV Box or Xfinity Flex streaming TV Box. Aug 9, 2023 · Unplug the TV cord for about 10 to 15 seconds then plug it back in. (3840-2160 60 - TV picture going out) Feb 10, 2024 · Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon. Every time I turn the TV off and back on, it says there’s no signal even though the flex box has power. Now, when I plug it back into the power, the blue light blinks, then turns off. If you've completed the steps above and there’s still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. Open the Xfinity My Account app (available for iOS and Android . Follow the instructions by entering the three-digit, on-screen pairing code. When I open the Xfinity app, it says that the TV has "Status Unavailable. Are you referring to the Xfinity remote or your TV remote? If it is your Xfinity remote which remote do you have? You can find the remote model number on the backing of the battery cover. Schedule a program, series, personality or sports team to record. Sep 5, 2022 · Cast video to your Android TV. I have anew Yamaha RX-A2A receiver. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Select Troubleshoot. Record up to six shows at once: With DVR service on X1, you can record up to six* shows at once. Learn more about your Comcast TV Box and download the user manual here. Special offer — only $10 for each 30-day pass. This tax is 4% and is only collected on Xfinity TV services. The problem doesn’t occur on my Apple TV, only on Comcast input so i assume it is an Sep 21, 2023 · HDMI switching issue. Unplug the router and wait 10 seconds. If you’re using an Ethernet switch, some managed Ethernet switches can block the signals necessary to hardwire your gateway to your Pod. The Chicago, Illinois, municipal code requires Xfinity to collect and remit an amusement tax. Check to see if Living Room appears on your TV. This should bring the picture back by setting the resolution to 720. I no longer work for Comcast. After some research on my part and communications with xfinity phone support, they confirmed that the model cable/dvr box installed is not 4k capable. Jan 1, 2024 · X1 DVR Box Freezing. I went to Power management that is OFF. Type your message in the text area near the bottom of the window. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line. Turn on your TV and cable box, then enter your phone number to activate it. • Type your message in the text area near the bottom of the window. you may have the Dec 29, 2020 · XfinityGabriel. This will reset the cable box and should bring it back to the default settings. High speed. You'll see any service changes or payments made after that date on your next statement. Troubleshoot by checking all connectors for General X1 DVR information. +19 more. In the app, find and select Cast . Thanks for making our team aware of your cable box issues. You may also say "System Refresh" into your Xfinity Voice Remote or try a System Refresh online. Unplug your cable box. Turn on your TV. However, I keep running into the message "we couldn't reach your box. The service period (i. Navigate to highlight Preferences, and press the OK button. May 18, 2021 · Fixed Boot reset problem. The only solution seems to be unplugging the cable box and plugging it back in. Looking for some help we have two cable boxes the main one in the living room and the secondary one in my room. use a light and see what the name of the connector (coax) is that the cable is attached to. The one with the normal X1 box is labeled Living Room. Jun 17, 2015 · If you are getting up and running with Comcast's latest Xfinity X1 cable box, there are some settings to look at before you can kick back and bask in the glow of your new cable service. Just shows the time. To do so, choose a Pod to name and hold your mobile device close to that Pod. In general, from best to worse: HD video: HDMI cable. Troubleshooting your video service using the app. 3. Confirm you're tuned to an HD channel. Connected to 65" LG OLED TV. Press Enter to send it Jul 1, 2023 · During Setup, X1 box gets stuck after naming the box and optimizing the sound and video. On the Settings menu click Restart. •. Feb 28, 2021 · I've switched out cables and the same thing happens. Xfinity Flex is no longer available for new customers. Sep 15, 2023 · To do this: Turn the cable box off. If your TV has a Power button: Make sure your cables are tightly secured. Unplug the cable box from the wall. TV's came back on this morning fine, but abruptly froze this afternoon again and I am back locked at the 1 PSt screen. Fire TV 4k stick in HDMI 2. Apr 1, 2022 · Our team can most definitely take a further look at this issue. But after installing the Gen 2 xFi Pod, Speedtest reported 350 Mbps in Meg’s office – virtually the same speed as directly from Download Xfinity Stream on your mobile devices. If you have DVR, scheduled recordings won't be affected. Hi @Stevejob. it moves onto the voice recognition, but will only keep going back to the voice recognition. Tap the Services tab. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. Peacock Premium is $5. Apr 9, 2024 · Install the new cable box with the cables that came in the package so you can hook the box up to your TV and wall outlet. The X1 interface is a simple gray interface that sections your DVR into 4 main categories, Guide, DVR, On Demand, Apps. Troubleshoot your XFINITY On Demand issue from a list of common error codes. Chromecast in HDMI 3. Click the direct message icon. Turn on the device from the power source, and when it’s ready, press the Home button on the remote control. I have looked at several other forums for this box used by other providers. After resetting the box, it will work. Once your number is confirmed, your box is active and you can watch Xfinity channels! Part 1. The TV Box should automatically restart. Press the Setup button until the LED at the top of the remote changes from red to green. 9+. The next step is to check if you are able to perform the following: “exit>exit>exit>720”. Remember to put the trim plate back on the video doorbell. @joerf3 wrote: Hello, I've been having a sporadic problem for the last several months with my Xfinity TV service and my Vizio TV - Model # E55-D0. In the Xfinity app, go to WiFi > View WiFi equipment > Select a Pod > Device Details to check your Pod’s firmware. Type the error code exactly as you see it into the Ask Xfinity search bar above (e. reseating the card usually only gives you a temporary fix. Composite video cable plus L&R audio cables. Note, that you can also restart the Box from the Help Menu on your remote control; To access the Help Menu, press the A button on your remote control, pressing OK will bring you to the Restart tile. You can select to Ask the Xfinity Assistant or Search for the error code in support articles. Has the outlet ever been used before? Learn More. You may need to return your current Nov 30, 2020 · For the last week, every morning I have to restart the cable box because it is stuck on "pick a language screen" and displays 0000 where the time usually is. Once the on-screen pairing code is correctly entered, your Voice Remote is paired Mar 2, 2022 · Try these steps if they help if not reach back out we try something else; Press the Xfinity button on your remote control, navigate to highlight the Settings wheel, and press the OK button. Access to Peacock, Netflix, YouTube, Hulu, Spotify, ESPN Deportes, ESPN3, Pandora, iHeartRadio and Prime Video on Xfinity X1 requires an eligible set-top box with Xfinity TV and Internet service. " All the cables are tightly plugged in, the television is set to the correct input, and I have unplugged the system and waited more than 30 seconds Jun 24, 2023 · After a while, I realized this replacement box was not providing any 4k video at all. If neither the Help Menu nor the Power Button works, you should just remove the power plug from the box. Is there a way to Fully Disable this? Costumer Support agents? DO NOT USE SCRIPTED aka Already typed out MESSAGES EITHER. It froze the other night, so we unplugged it to restart it. Thanks for taking the time to reach out to us regarding your cable equipment. Xumo Stream Box from Xfinity is the newest streaming device for new Xfinity Internet customers. To reset an Xfinity Video Doorbell, remove the trim plate and insert a non-metallic pointed object (such as a toothpick) into the reset pin hole, then gently press the button and immediately release. What fixed this was going to the iPhone app “Xfinity My Account” then Feb 21, 2020 · 24. Plug your cable box back in. Have you tried troubleshooting this issue through the helpful Xfinity My Account App? A common fix for DVR issues can be a system refresh, and the app will walk you right through it! Just click TV on the Overview screen, tap the TV you're troubleshooting, then troubleshoot. We decided to move the main box down to the basement to our new tv room and it works but my box has no signal and I have to put the main box back in the living room for mine to work again. Problem Solver. e. The city amusement tax is only applicable to customers in the city of Chicago. Once the app identifies which Pod you are naming, you'll be presented with the option to assign the Pod a name. Open the door or window. The "Xfinity Support" graphic replaces the "To:" line. Specify recording options to end a recording late, record only Low cost. Verify that you subscribe to the channel you're trying to watch. For immediate assistance, check out the Xfinity Assistant. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. If it still does the same thing, go to the next step. There is no signal. changes color, you’re successfully connected. " 4 days ago · Click "Sign In" if necessary. If the light blinks three times, pauses, then continues blinking in the same pattern, the sensor is not working correctly and will need to be serviced. 0. , when I turn on my Xfinity box and TV, I'll get a black screen with a "No Signal" message (all other times, the TV works fine). Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Troubleshoot internet through the Xfinity app. If you’re still having issues after trying to fix the problem through the app, you can chat with an agent for additional support. If the option to run the test isn’t available in the Jul 16, 2013 · In this review, we’ll be focused on the set-top box. You can then change to a different resolution by pressing the The Wireless TV Box can be placed anywhere it can maintain a wireless connection to your wireless gateway or WiFi Boost Pods. To turn Power Saver on: Navigate to Settings > Device Settings > Power Preferences > Power Saver > ON. Sep 15, 2020 · Secondary box not working. Note: Pressing and holding the pinhole button for over 10 seconds will factory reset Restart from the Xfinity My Account App. If you’re having trouble accessing your account, contact customer support for help. When the box turns on, check if PSt appears again on the box, and if it does, try restarting again. Watch TV series and top rated movies live and on demand with Xfinity Stream. g. The line item appears on your billing statement as "Amusement Tax," or "Impuesto Sobre Entretenimiento" on Xumo from Xfinity (formerly Flex) is a voice-controlled 4K streaming TV Box that puts all your favorite streaming apps in one place on your TV. Dec 29, 2020 · Just got my new x1 box today and now its stuck on boot and then goes to (i think) 1pse. Subscriptions required to access Peacock, Netflix, Hulu, Spotify, Pandora, Amazon Prime Video, and Disney+. , "XRE-00018", "Unable to Play Video," etc. The cable box will restart. Apr 2, 2022 · First things first, you should check are the wires that are plugged into the back of the box. Oct 11, 2020 · Rustyben. , etc”. Open the app. - Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. I have tried switching to a new HDMI cable and a different HDMI input. Oct 8, 2023 · Is your Xfinity X1 Box experiencing connectivity problems? In this section, we will explore the different issues that can arise and provide you with solutions to get your X1 Box up and running smoothly. They are supposedly mailing me a proper 4k capable cable/dvr box because the local xfinity store doesn't have Dec 11, 2022 · My large box is displaying the word cast; how do we remove it? Sep 1, 2021 · 3 years ago. Check that the TV Box is on. A compatible Box has been selected, alongside any other available options. Press and hold the Power button located on the front of the TV Box for 10 seconds. I have refreshed the system about five or six times, reset the box over ten times. Won't do anything after that. Sep 22, 2023 · Here's the detailed steps to direct message us: Click "Sign In" if necessary. Sometimes it will last a few hours to half a day. Step 1: Power check. How does this sound? Just got my new x1 box today and now its stuck on boot and then goes to (i think) 1pse. Activate the sensor. Oct 7, 2022 · X1 Flex No Signal. Locate the gateway then click on Restart modem > Start troubleshooting. Since a second box is working, this is most likely due to a poor connection in your home. But unfortunately you usually will be stuck back in the “Welcome. To send a private message, please click the chat icon next to the bell in the upper right corner. " How much energy can be saved with Power Saver? Dec 17, 2020 · In our initial tests, Meg was getting 65 Mbps inside her office. Save on high speed internet, mobile phone plans and cable TV services with Xfinity. My dvr box kept freezing overnight on reboot. The scroll on my screen says “Welcome. Let us know if your experience is still the same. Bienvenido. Learn more about exchanging your Xfinity X1 TV Box to watch OTT apps. Press 9-8-1. If it's still not working, reset to the factory settings. I’ve tried switching the HDMI cable around as well as switching ports in the TV and there is the same problem. 3rd party equipment is offline or on wrong input (audio/video receiver, HDMI switch, dvd player, etc) The video connections between the TV Box and the television are connected incorrectly. I am sorry to hear that you are having the issues since moving the cable box to it's new location. Dec 14, 2023 · Click "Sign In" if necessary. 1. 4. Learn what these lights mean on various X1 TV Box models. , Service From), the dates you're being charged for, is listed to the right of your billing date. If none of these suggestions help Restart your devices. Enjoy entertainment your way with great deals on Xfinity by Comcast. Locate the reset button on the cable box. About every 7 - 14 days. 95/mo — good for online learning, working from home, video calling, and other essentials. Select WiFi and click the Troubleshoot option. Turn off the device from the power source. For the past month like many of you each morning the Xfinity box was stuck on Boot and the tv was on the welcome screen. The box is a XG2V2-S. Dec 27, 2020 · The box has worked fine on this TV for years. Push the Power Button on your remote to turn your cable box back on. We'd need to know the model numbers of the Xfinity box and the TV set before we could help you. You will then see the following screen display: "Saved! Motion: The light is located on the circuit board or near the batteries. 1. 4. Get started. Guide. When all Pods have been connected, tap Name Your Pods. ). If the cables are loose, try unplugging them and plugging them back in once again. Enter a name and tap Confirm Name. Cable box says cast. Press and hold the xfinity and Info buttons for five seconds. Select Activate xFi Gateway or Modem under the Devices section. Step 2: Television check. While each is separate, they do cross over each other in a good way to present content to you. Type your message in the text area near the bottom of the Jan 29, 2022 · • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Oct 11, 2020 · I'm trying to troubleshoot and reset my cable box. 618 Messages. If you’re pressing buttons and nothing is showing up, this means that nothing is going on inside of your Xfinity box, and trying to use device settings won’t do anything. Access to millions of hotspots. Swapping boxes is wasting your time. Dec 2, 2022 · I try and open the YouTube application on the Xfinity cable box but it says internet requires Xfinity internet Sep 20, 2021 · The set-top box being offline. Xfinity cable in HDMI 1. ) Scroll down and select the TV tile. the X1 set top boxes have a special formatted memory card installed that enables the rewind (approximately 1 hour for DVRs and 20 minutes for non-DVR X1 set top boxes. 99/month. No commitments. Find your sensor below. Choose a new name for this TV Box or use the existing name, then tap Continue. Meaning it should keep the BOX on 24/7 It is super Annoying. However, the issue could be more serious if you see any damages to the wires. reinsert pressing hard until you feel and maybe hear the click as the connector locks into place. I have tried to call Xfinity and keep getting sent to someone who is reading from a troubleshooting script. Sep 3, 2022 · Press OK. Motion sensors activate when the cover is removed. Apr 17, 2023 · I have three TV's hooked to Xfinity, one with a DVR/X1 box and two with the small satellite boxes. Jan 20, 2022 · I love DVR and would be at a loss without it. You can view our OTT streaming partner apps (such as Disney+ or Netflix) on most of our Xfinity X1 TV Boxes. To send a "Peer to peer" ("Private") message: • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. When activating the X1 Wireless TV Box for the first time, make sure you’re pointing the Xfinity Voice Remote at the front of the X1 Wireless TV Box and are less than ten feet away from it during the activation set up Each Xfinity X1 TV Box has visible, forward-facing lights that behave differently depending on the status of the device. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. It is way above high time that either xfinity fixes this issue or just swaps out the boxes and gives customers ones that actually work. Component video cables plus L&R audio cables. Nov 28, 2021 · Please send us a private message with your full name and service address to get started. If the screen is still stuck, you may need to restart it manually. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. . Mar 20, 2023 · Here are detailed steps to direct message us: Click "Sign In" if necessary. Dec 31, 2020 · The x1 box has an interior modem and one or more of the channels that modem is reading may be out of spec. Double-check all connections and make sure you're using HDMI or component cables. Factory reset Voice Remote. Nov 16, 2020 · 3 years ago. On your device, select the name of your TV. The guide is your TV guide to see all that’s on TV. When I'm watching my sports and need to go take care of a few tasks, I don't want to miss a second so I pause it. May 29, 2022 · The "To:" line prompts you to "Type the name of a person". Performing a System Refresh will interrupt all X1 TV Boxes and recordings in your home for up to 10 Power on both the TV and the X1 TV Box. Other X1 TV Box models (Xi3, Xi4, XiD, and XG2) only have one power light. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. What to know when updating your Xfinity X1 TV Box. Tap the applicable option to start troubleshooting. sq ux dc se tu cx dm mb kk ho