These solutions seamlessly integrate to help About Access2Care Access2Care, LLC provides non-emergency medical transportation management services to health plans and government entities who serve Medicaid and Medicare populations. Password: Password is required. Access2Care services seamlessly integrate to help municipalities, health plans and hospital systems provide better patient care and outcomes - online medical Customer Contact. A. To reserve a ride: • Call ModivCare at 855-253-6863. United Health Care Members should contact Tennessee Carriers to schedule. Your mailing address (for bus tickets/passes) The day and time of your healthcare appointment. – 8 p. How do I schedule transportation services? To schedule your transportation services or to learn more about your benefit, please contact our transportation vendor, 24/7, at 1 (866) 214-5126 (TTY: 1 (855) 823-8587). Care Patients with full scope Medi-Cal are eligible for FREE rides to and from their clinic using L. Rides to appointments must be scheduled two days in advance. 404. Enter your phone number on record, and a temporary code will be sent. Rides are provided for any TennCare Member who does not have access to transportation. You have free rides to and from medical appointments. 4812 for questions about the app. Doe@Access2care. Our solutions seamlessly integrate to help municipalities, health plans and hospital systems provide better Access2Care is the innovation arm of Global Medical Response, developing services and technologies that are transforming the delivery of medical care. The complete address for your healthcare appointment. The general medical reason for your appointment. Access2Care is contracted by various health plans in Texas to provide transportation services to eligible members. Substance Use Services Access Line 1-800-563-4086. Please scroll down to 6363 S FIDDLERS GREEN CIR FL 14GREENWOOD VILLAGE, CO 80111. If you are a new user, click on “New User” and the system will walk you through the steps to set up your account. Members can schedule new trips or confirm previously scheduled trips by calling MAS at the numbers listed under The Transportation Broker below. As a contracted provider you can submit claims electronically via your secure Provider Portal which ensures prompt payment. Visit Access2Care. –Fri. Aetna Better Health of Michigan Medicaid members have been notified of the transportation vendor change. Welcome to Access2Care! Choose a login method to continue. To schedule a ride if you are a Medicaid client in Houston with United Healthcare you will need to use the following phone numbers: STAR Kids – 866-529-2117. Phone Numbers. 827. 8625. JOIN OUR NEMT NETWORK >. Your caregiver’s name. • Call between 7 a. Apr 12, 2024 · If you are sick and need a same-day visit to your doctor or urgent care, we will do our best to schedule a ride for you. or email us at cserv@accessla. Ickes@gmr. Call 866-642-9279 (TTY 711) as soon as possible. It is suggested that you fax your trip requests in to save time on the phone and make most efficient use of your time. Please call no later than 2 business days in advance of your appointment. L. Phone: 303-495-1200. (503) 416-3955. This company has the most incompetent customer service representatives. , Monday through Friday. For other questions call Iowa Total Care at. Please be sure to schedule your transportation services as early as possible, and at least 48 hours in advance. Managed Transportation. This includes an area three-quarters of a Stand Up for Children. Reservations can be made up to 30 days in advance. What is the Access Line? The 24/7 Access Line, operated by Wheeler and funded by Connecticut’s Department of Mental Health and Addiction Services (DMHAS), facilitates access to Substance Use services for Connecticut residents. User Name will be your email address e. Health Net Patients with Medi-Cal: Logisticare (855)-253-6863. We are developing services and technologies that are transforming the delivery of medical care. 37 total complaints in the last 3 years. Keep in mind, public transportation is not offered in all areas of the country, so please check with your health insurance provider or an Access2Care Contact Center Associate to learn if public transit is available Access2Care has strong relationships with over 1,300 Transportation Providers across the United States, managing nearly 13,000 vehicles. Approximately 95% of claims are auto adjudicated and 99% of auto adjudicated claims are paid in under 21 days. Agents are available 24/7 to answer your call. to 5 p. We maintain open lines of communication with healthcare providers, community service agencies, and case management professionals to obtain relevant information that might change level of service determinations. Access2Care is the innovation arm of Global Medical Response, developing services and technologies that are transforming the delivery of medical care. The address where they will be picked up for their ride. Have your important information handy: Medicaid or Membership ID If an employee, vendor, or contractor has a question regarding questionable activity or potential noncompliance with the American Medical Response Code of Business Conduct and Ethics, they should contact the Ethics & Integrity Help Line via email, by phone at 877. Services. Use the portal to pay your premium, check your deductible, change your doctor, request an ID Card and more. Mar 28, 2024 · The maximum number of trips varies according to your plan. Website: The name, birthday, and phone number of the person who needs a ride. Managed Care Organizations. Provider Resources & Training. The application gives members and their families all of their ride information in one place and helps them Effective March 1, 2024, Medical Answering Services (MAS) now manages transportation for MLTC members in MAP and Partial Capitation Plans. Remember to write down your confirmation number in case you need to refer to it later. Consumer Hotline: 800-324-8680 | Provider Integrated Helpdesk: 800-686-1516 Visit the website or call to have application mailed to be completed by applicant and a physician or one of the certifying agencies. For specific questions not covered below, contact us at (888) 373-4812. Jeremy manages the Ohio Transportation Network for Access2Care. Medallion Medicaid: 1-877-892-3988 (TTY 711) CCC Plus: 1-855-325-7581 (TTY 711) lease have your member ID number, address, date and time of your appointment ready when you call. net. MMP – 866-427-6607. It is the mission of Gaston County ACCESS Central Transportation to enhance the quality of life for the citizens and of Gaston County by providing timely, cost efficient, high Mar 17, 2018 · Bless Care Transportation is a privately owned and operated company providing Non- Emergency Transportation throughout Upstate New York. Patients without transportation are 7x more likely to miss chemotherapy appointments. Access2Care offers high quality, customized, non-emergency Transportation Network Companies (TNC), commonly referred to as rideshare companies (i. com Services Areas Covered: Waterloo, Cedar Falls, Waverly and All Surrounding Areas May 22, 2024 · Access-A-Ride (AAR) Paratransit Service provides public transportation for eligible customers with disabilities or health conditions that prevent them from using the public buses and subways for some or all of their trips. Report It Introduction. View customer complaints of Access2Care Transportation, BBB helps resolve disputes The Access Division provides seven basic transportation services: For more information regarding the types of services and the rates, contact the Access at 704-866-3206. 12 Screenshots. Call Customer Service at 800. Transportation. Mercy Care Advantage. com or may request authorization by calling 855-397-3604. To cancel a ride, call at least 24 hours in advance. If you're covered by Medicaid and you're having trouble getting to health care services, transportation assistance may be available. Call Access2Care toll-free at 1. We comply with all state prompt payment regulations. Download the app from your app store. Contact Access2Care if you have any questions about our non-emergency medical transportation services. Access2Care is available 24 hours a day, 7 days a week. 0829 (option 1). Need a ride? Once your appointment is scheduled with your care provider, call and ask for a ride. Fax: 877-428-9350. Contact Access Customer Service. Effective August 1, Modivcare will begin providing transportation services to Cigna Healthcare Medicare Advantage customers whose plans offer this benefit. Providing NEMT and managed transportation services to Medicaid and Medicare members through government and managed care organization (MCO) contracts, with customized programs for each client’s unique service area and diverse population. Providers may request the Account Setup Agreement using the same email address or phone number. Please have this information available: Your Medi-Cal number Customer Login. The ITP can be you, a responsible party, family member, friend or neighbor. 602-212-4983 or 1-833-711-0776. Toll-Free Numbers. to 8 p. 373. A dedicated staff and phone number is available to book transportation requests from these facilities on behalf of the participants they serve. m. The phone number is 866-269-5942. Access 2 Care can be contacted via phone at (727) 282-1451 for pricing, hours and directions. 11 Without reliable transportation, people may be forced to miss potentially life-saving care. Enrolled provider by the Department of Health Care Services for NEMT services. Visit www. 572. – 6 p. , Monday to Friday. I am a Transportation provider. Once received, mileage reimbursement will be processed and issued within 30 calendar days from the date of receipt. Our industry-leading Online Ordering solution enables healthcare professionals to schedule any level of medical transport at the click of a button. Care will work with you and your Provider to find the transportation service that best fits your needs and to schedule a ride. , Lyft), help deliver NMT riders to and from medical appointments. I am a Health Plan member. If you have LA Care or Health Net you can ask for transportation to your appointments: LA Care Patients with Medi-Cal: Call the Car (888)-839-9909. We look forward to hearing from you! Apply here to become part of our network. These services include managed transportation, online ordering, transfer center coordination, nurse navigation and ET3 partnerships. Rev. Fiddlers Green Circle May 27, 2024 · Review fromGerard M. We work in collaboration with your discharge planners and nursing staff to handle transports and transfers quickly and efficiently improving documentation collection and compliance. If you want to sign up online, you will first need to visit the Access2Care Login Page to set up your member profile. Other Phone. Please call or visit website to learn more about eligibility requirements. e. These services include managed transportation, online medical-transport ordering, transfer center coordination, nurse navigation and ET3 partnerships. –5 p. They said it would take at least 3 1/2 hrs more to try to find a driver, and they had no idea how Call Access2Care at least two workdays before your appointment or five days before the appointment if it is outside your county. We’re here to help. STAR and CHIP members call: 844-572-8196. Login to portals for members & caregivers, healthcare professionals, health services, transportation providers & brokers at Modivcare. Call Access Link at 9 73-491-4224 to hear recorded service status information. Jul 23, 2023 · You can contact Access2Care at (866) 462-4857 to schedule transportation to non-emergency health care appointments. Cortni Ortega, Manager. Working with certain health plans and specific government agencies, Access2Care offers rides to and from eligible healthcare appointments all across the country. org. 5722 or write to Ethics & Compliance Department, 6363 S. 1061 (TTY: 711). Login for efficient trip routing, dispatch and growing your NEMT business. Access2Care is developing an intuitive way for health plan members to request, organize, and track their non-emergency transportation needed to get to and from important appointments and destinations related to their health. 11 complaints closed in the last 12 months. Simply select the “Forgot Password” option on the login screen. Depending on the health plan, Medicaid members under STAR, STAR+PLUS, STAR Kids, and MMP are eligible for transportation benefits. FAQ Members and Riders. The social security number or TennCare ID number; The date and time of the appointment; The name, address, and phone number of the doctor or pharmacy. Reporter1717203. These services include managed transportation Name: 2MedAccess Transportation LLC Phone Number: 319-252-4655 Fax Number: 319-483-5189 Website: 2MedAccess. If you need a ride to dialysis, chemotherapy or radiation treatments, you can schedule a ride up to 90 days in advance. Remember to call. Below is a list of items needed for credentialing: n Access2Care’s Transportation Provider Application n Ohio’s Provider Contact sheet n W-9 form n ACH form n Copy of a voided check Ohio Department of Medicaid | 50 West Town Street, Suite 400, Columbus, Ohio 43215. They appear to have hearing problems and need to ask the same questions several times. Directions for ontacting your Transportation rokerage: 1. Let them know if you have any special Rev. 602-586-1841 or 1-800-564-5465. • Must book days (48 hours) in advance; no more than 30 days 2. to 6 p. You need to call or book online at least two business days before your appointments — but you can as much 45 days in advance. STAR+PLUS/STAR/CHIP – 866-528-0441. njtransit. I am a Health Plan memberI am a Transportation providerI’m not a member or Transportation Provider who needs assistance. 866. 1-800-901-0020 (TTY 711) Frequently Asked Questions. 844. Object moved to here. Standard text messaging charges may apply. Jul 6, 2023 · The new transportation vendor, Modivcare, goes into effect on August 1, 2023. 11/24/2023. Hearing-impaired members, call TTY: 866-288-3133. Access2Care will try to find a ride for the member. 1-833-404-1061 to cancel your ride if you are ill or unable to make your appointment. After onehundred eighty ( 180) days, the Transportation Provider must submit an attestation verifying the accuracy of the America's Leading manager of Medical Transportation: Customer Login; User Name: Password: L. To reserve a trip: You can schedule your trip up Obtaining an Access ID Number. Please keep in mind that we have certain credentialing and oversight obligations to the government regulated health plans we serve so requirements may vary based on area of service Cardinal Care Medicaid Ride Assist: 1-877-892-3988 (TTY 711), option 2. Access2Care is developing an intuitive way for health plan members to request, organize and track their non-emergency transportation needed to get to and from important appointments and destinations related to their health. You can use the system with a smartphone, computer, tablet, and an older flip phone (SMS). Some health plans provide additional support and services outside of the lines of business Here’s how to set up your rides for your healthcare-related trips: Call Anthem Transportation Services at 844-772-6632 (TTY 888-238-9816) Monday through Friday, 8 a. (TTY 711) 24 hours a day, 7 days a week. Access2Care provides non-emergency medical transportation services for Iowa Health Link members. Access2Care builds partnerships with transportation providers to deliver quality service to our members. We are experienced with the NEMT services under the Medicaid program. Our Care Coordination initiatives involve specially trained personnel dedicated to serving those members who have recurrent or complex transportation and health needs, especially dialysis patients, mental health patients, and children in prescribed pediatric extended care services. You may also use the Contact Form below and a Customer Relations team member will respond within two (2) business days. The fax number is 866-269-8875 . We will ask a few other questions to make sure you get the right service. • If you're a member of Medicaid managed careor MyCare Ohio, call the number listed Buckeye Health Planin the table to the right, or contact the Apr 22, 2024 · About this app. 833. Access2Care is available to schedule your transportation services 24 hours a day, 7 days a week. Cost of meals connected with a long-distance trip for health care services: The daily rate for meals is $25 per day for the Transportation Solutions. 1 star. (727) 282-1451. Stop Child Abuse - Contact the Abuse Hotline 1-800-962-2873. Our experience began in 1998, with a national ambulance management program under our parent company AMR. Access2Care provides NEMT management through contracts with state and local governments and managed care organizations using a network of more than 1,400 medical transportation providers across the United States, managing more than 11,700 vehicles. Have a ride? ontact your assigned transportation brokerage: • Access are: all 844-521-9948 î days (48 hours) before your Access Your My CareSource Account. 931. Care’s transportation partner, Call the Car. Wheeler Staff use a recovery-oriented approach to ask screening Service Status During Emergency. “Where’s My Ride” (WMR) allows you to check the location of a vehicle 15 minutes before your scheduled time. If you are a Medicaid, Medicare, or Dual Eligible recipient and a member of one of our clients' health plans, you are most likely Access2Care has strong relationships with over 1,300 Transportation Providers across the United States, managing nearly 13,000 vehicles. Members. ) to ModivCare securely at ncnetwork@modivcare. Dec 15, 2023 · Address GoDurham 1911 Fay Street Durham, NC 27704 Get Directions; Address Durham Station Transportation Center 515 W Pettigrew Street Durham, NC 27701 Get Directions; Phone 919-485-RIDE (7433) Plan Your Trip Transportation specialists are available to assist you 24 hours a day, seven days a week. For additional information, please contact your health plan’s dedicated Access2Care toll-free number. medical appointment transportation. 1-866-405-0238 Where’s My Ride Option 1 and Spanish Option 2. 8194 or schedule through the Access2Care (A2C) Member app. Mercy Care ACC-RBHA with SMI. 631. If you feel you are eligible for Access: You need to have an Access ID number before scheduling a Transit Evaluation appointment. interruption in the transportation services provided to our Medicaid members. Care Medi-Cal member, you are able to utilize transportation services to see your Provider and to obtain medically necessary covered services at no cost. You must request transportation 48 hours before your appointment. , Eastern time. We will also try to schedule a same-day ride if you need a ride home from your hospital stay. 833. 2/25/21 NON-EMERGENCY TRANSPORTATION (NEMT) CONTACTS FOR AHCCCS MEMBERS . Members are asked to be ready at least sixty (60) minutes before the scheduled pick-up time. Online Ordering. For more information, or if you need help with WMR, call the Where's My Ride hotline at 213-270-6099. Mercy Care DCS CHP. This is an optional service in the state of Texas that members can request in most areas, though there are limitations based on the availability of services in some regions of the state. Member Services: 1-800-488-0134 (TTY: 1-800-750-0750 or 711), Monday – Friday 7 a. To find out if you’re eligible for transportation through Access, please call (800)-883-1295. 8920. I was discharged from ICU, and waited 9 hrs. Our team is exclusively available to our healthcare partners Scheduling a ride. Sep 19, 2023 · We recommend members call Access2Care at 1-888-298-4781 (TTY 711) three (3) days before the trip is needed, but minimum notice is 24 hours before the trip is needed. . Additionally, members can contact the transportation provider directly to request their return ride. AAR service is available within NYC’s five boroughs. If you need to reserve a ride, call 1-855-814-1699 (TTY: 711), Monday–Friday, 8 AM–8 PM all time zones. 10. Questions and Concerns contact Tennessee Carriers 1-901-795-7055 ext. 4856. Texas home >. To Obtain Information about Access Link Service Status and Interruptions that are Due to Weather or Emergency Situations. With Online Ordering, transport scheduling is ten times faster than ordering by phone—saving valuable time while increasing efficiency and hospital throughput. I’m not a member or Transportation Provider who needs assistance. 411. Select medical offices are open after business hours, seven days a week* Urgent Care If our Extended Hours locations are closed, or you don’t have one near you, you can visit an urgent care center. Payment Process & Questions About Claims. Call L. Read More Business Details and See Alerts. Members can schedule their routine appointments 24 hours a day, 7 days a week. 462. Comments: JOIN OUR NEMT NETWORK >. Only one method may be used per account. 45% more likely to delay chronic conditions. Sep 1, 2013 · New Transportation Providers must complete the initial credentialing process within one hundred eighty ( 180) days from the date the Transportation Providers Application or Contract is signed, whichever is later. Please call (844) 491-4761 to arrange transportation or if you have questions. of care, please call your AHCCCS health care plan’s Member Services number. The application gives members and their families all of their ride information in one place and helps Just call Member Services and tell them you are scheduling a food trip. 3844. Return to office, and once received, certification may take up to 21 days. For hearing impaired call TTY 711 for assistance. How do I download the Access2Care Mobile App? How do I register for the Access2Care Mobile App? How do I Login? How do I find out if I’m eligible for rides? How do I schedule a ride? What information do I need to schedule a ride? Services > Managed Transportation. Additional Contact Information. g. to reserve a ride and get more details. Currently, we provide NEMT and managed transportation services to Medicaid and Medicare members through Our credentialing includes: licensure, proof of insurance, vehicle information, driver’s DMV information, background checks, visual inspection of vehicles, etc. com for updates. STAR+PLUS members call: 855-584-3530. and 7 p. net to apply. My second and third dealings are the nightmares recounted above. Make sure that you call to schedule your ride two business days before your planned trip. For an urgent/same day appointment or facility discharge, members may call the Access2Care toll-free reservation line at 800-282-9720, 24 hours a day, seven days a week. Pacific time, Monday. Ethics & Compliance. Since 2021 we have been contracted with insurance companies Call at least two (2) business days in advance of your appointment. Access 2 Care is located at 16331 Bay Vista Dr in Clearwater, Florida 33760. Mileage reimbursement for an individual transportation participant (ITP): This is for a verified completed trip to a covered health care service. Access2Care manages the medical transportation benefit for Cigna HealthSpring members by coordinating the rides provided by Lyft for the plan’s Medicare Services. If your concern is not resolved, please call AHCCCS Clinical Resolution Unit at 602-364-4558, or 1-800-867-5308. Access2Care Call Center Representatives consists of highly qualified and trained individuals, fluent in both English and Spanish and they As a L. Banner University Family Care: Long Term Care Jul 20, 2021 · ModivCare: Transportation provider shall submit a W-9, Account Setup Agreement, and the trip information (run sheet, driver log, etc. Access2Care services seamlessly integrate to help municipalities, health plans and hospital systems provide better patient care and outcomes - online medical-transport ordering, transfer center coordination, nurse navigation triage and NEMT. Access2Care is one of the nation’s largest managers of Non-Emergency Medical Transportation (NEMT) services. Frequently Asked Questions. Care Member Services at 1-888-839-9909 May 1, 2024 · Customer Complaints Summary. These solutions seamlessly integrate to help Dec 1, 2023 · Note that I called HIM, not Access2Care. If you never received an ID number, you can: Apply for an ID Number Online. Be sure to have this information ready when you call: If you have any general inquiries about our service, please contact our Customer Service department at 800-827-0829 Monday through Friday from 8 a. Public transportation is a dependable ride option with routes designed to hit key areas of a community including medical services. Your home address and phone number. 2 Non-Emergency Medical Transportation Telephone Numbers Customer Service Representatives are available to assist you to schedule transportation requests at the following numbers: •Reservations (Non-Waiver Member Line): 844-544-1389 •Ride Assist (Where’s My Ride): 844-544-1390 •Hearing Impaired (TTY): 855-823-8587 Access2Care is the innovation arm of Global Medical Response, developing services and technologies that are transforming the delivery of medical care. Jan 26, 2023 · To set up transportation: Call Access2Care at 855-739-5986 (TTY: 866-288-3133) , Monday – Saturday, from 8 a. To schedule a ride, call Access2Care at 844-544-1389, 7:30 a. • If you need interpreter services during the transport, call the number on the back of your Member ID card for assistance. For a ride. (TTY 711) 8 a. com Email: 2maccess@2MedAccess. Parkland Community. Eastern time, or book online. A signature from a representative at the medical facility and the ITP signature is required on the Sep 26, 2021 · The transportation provider for United Healthcare patients is ModivCare. AAR operates 24/7/365. do I contact if I need assistance? Call Access2Care at 888. Access2Care pays our provider partners quickly and easily. User Name: User Name is required. Phone: Please select one to get your request to the appropriate team. 1. Safe, comfortable transportation to your medical appointments. Currently, we provide NEMT and managed transportation services to Medicaid and Medicare members through Phone: Please select one to get your request to the appropriate team. The Customer Service phone number for Access2Care is 1-866-316-3784 option 6. 2/2024 TRANSPORTATION ASSISTANCE . (supposedly). You can also call our Member Services team or your care coordinator at the number below. Overview is also available in Portable Document Format (PDF Nov 5, 2020 · provide transportation services, should reach out to Jeremy Ickes at Jeremy. 7:30 a. Care to get connected to a Call the Car representative that will assist you in reserving a FREE ride at (888)-839-9909. John. AHCCCS Health Plan How to schedule non-emergency transportation (NEMT) Banner University Family Care 800-582-8686, Option 3 Hours: Mon. Cigna believes this change will provide customers with a better overall experience due to Modivcare's broader People without access to a car are 44% less likely to have a primary care provider. Access2Care must receive the completed trip log within 95 calendar days from the appointment date to be eligible for reimbursement. Oct 20, 2020 · assistant who has access to your medical records and will follow up with your doctor after seeing you. Members / Riders. Aetna TX. A: Access2Care’s goal is to provide the most appropriate, cost-effective level of service for each transport. Please keep in mind that these are general answers and there may be differences in the processes associated with your particular health plan’s specific transportation benefit. ck hf nl eg eh qv mt in wv to